Your privacy matters to us:
Effective Date: January 1, 2026
1. Introduction
Welcome to Whitehouse True Flavors. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our cafe, order from us, or use our website (whitehouse.ph). We adhere to the principles of the Data Privacy Act of 2012 (Republic Act No. 10173).
2. Information We Collect
We collect only the information necessary to process your orders and ensure store security. This may include:
- Personal Identification: Name.
- Contact Details: Mobile number, email address, or social media handle.
- Order Details: Product preferences, allergies, special instructions, and delivery addresses.
- Payment Information: Transaction details and proof of payment (such as bank transfer screenshots or reference numbers) for verification.
- Security Recordings: CCTV footage captured when you visit our physical premises, used strictly for safety and security monitoring.
3. How We Collect Your Data
We collect information through various channels, including but not limited to:
- Direct Interaction: When you message us via social media, email, or SMS.
- In-Store & Orders: When you visit our branch in Bangkal, Makati, or fill out order forms (physical or digital).
- Website: Through any inquiries or contact forms submitted on our site.
4. How We Use Your Information
We use your data strictly for the following purposes:
- Order Fulfillment: To prepare, customize, and deliver your orders accurately.
- Customer Support: To communicate with you regarding order status, inquiries, or feedback.
- Business Operations: To maintain financial records (invoicing/receipts) and comply with tax and legal obligations.
- Safety & Security: To monitor the safety of our customers and staff via CCTV within our premises.
5. Data Retention & Security
We are committed to keeping your data secure. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations (such as tax record-keeping requirements).
CCTV recordings are stored securely and are overwritten automatically after a standard retention period, unless required for an active security investigation.
We implement appropriate physical, technical, and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Once the retention period expires or the data is no longer needed, we dispose of it securely.
6. Sharing of Information
We never sell or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers: Third-party logistics partners (e.g., delivery riders) strictly for the purpose of delivering your order.
- Legal Requirements: If required by law, court order, or government agencies (such as the BIR).
7. Your Rights
Under the Data Privacy Act, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of any inaccurate or incomplete data.
- Request the suspension, withdrawal, or blocking of your data, subject to legal and business retention requirements.
8. Contact Us
If you have any questions about this policy or our privacy practices, please contact us:
Whitehouse True Flavors OPC
Address: Osmena Highway, Barangay Bangkal, Makati City
Email: contact@whitehouse.ph
Phone: +639278581410